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Service Helpdesk
- Công ty Cổ phần IVS
- Khu vực tuyển dụng: Cần Thơ
- Mức lương: 7 triệu - 10 triệu
- Lượt xem: 1,579
. Ngày duyệt: 02/04/2021
Hạn nộp hồ sơ: 15/05/2021 Đã hết hạn
Mức lương: 7 triệu - 10 triệu
Hình thức làm việc: Không cố định
Địa điểm làm việc: 180 - 182 Lý Chính Thắng, P.9, Q.3, TP.HCM
Số lượng: 2
Chức vụ: Nhân viên
Ngày đăng tuyển: 02/04/2021
Ngành nghề: Kinh doanh Tư vấn/ Chăm sóc khách hàng
Mô tả công việc
- Manage Service Desk Admin Team Dashboard
- Review new internal and external tickets and assign appropriately
- Review and action on your own pending tickets
- Review and action tickets updated by customer Review tickets not updated in ten (10) days and escalate internally/update as appropriate
- Review Development tickets, follow-up with the development team and update Due Date appropriately
- Follow up on requests pending customer feedbacks (SD – Bump, Chase, Solve)
- Send start and end outage notifications
- Address System Alerts
- Create new application users
- Manage Exception Dashboard
- Working time: 8 hours/day, 40 hours/week - Work shifts are arranged according to the suitability of the project and each member of the team
- Review new internal and external tickets and assign appropriately
- Review and action on your own pending tickets
- Review and action tickets updated by customer Review tickets not updated in ten (10) days and escalate internally/update as appropriate
- Review Development tickets, follow-up with the development team and update Due Date appropriately
- Follow up on requests pending customer feedbacks (SD – Bump, Chase, Solve)
- Send start and end outage notifications
- Address System Alerts
- Create new application users
- Manage Exception Dashboard
- Working time: 8 hours/day, 40 hours/week - Work shifts are arranged according to the suitability of the project and each member of the team
Quyền lợi được hưởng
- Salary according to staff capacity
- Basic salary increase one times /year, income levels increase according to productivity and experience of staff contributing reality to the project.
-Work expenses and housing assistance, telephone and foreign language and professional certificate grants
- Full insurance according to the law and other types of insurance on business trips
- Annual health check at prestigious clinic with high quality.
- Accident insurance 24/7
- skills and professional training courses for different team
- Participating in English and Japanese language classes
- Opportunity onsite Japan & Southeast Asia countries are long-term or short-term (from 1 week to several years).
- Birthday, Mid-Autumn Festival, March 8th , October 20th , New Year gifts for employees
- Company Trip at the 4, 5 star resort.
- Many team building programs, extracurricular clubs and volunteer activities
- Participate in major company events such as Company Birthday, Year End Party.
- Support for staff in difficult circumstances
- Basic salary increase one times /year, income levels increase according to productivity and experience of staff contributing reality to the project.
-Work expenses and housing assistance, telephone and foreign language and professional certificate grants
- Full insurance according to the law and other types of insurance on business trips
- Annual health check at prestigious clinic with high quality.
- Accident insurance 24/7
- skills and professional training courses for different team
- Participating in English and Japanese language classes
- Opportunity onsite Japan & Southeast Asia countries are long-term or short-term (from 1 week to several years).
- Birthday, Mid-Autumn Festival, March 8th , October 20th , New Year gifts for employees
- Company Trip at the 4, 5 star resort.
- Many team building programs, extracurricular clubs and volunteer activities
- Participate in major company events such as Company Birthday, Year End Party.
- Support for staff in difficult circumstances
Yêu cầu công việc
- Good in english
- Ability to work independently with high self-motivation
- Self-management and good team player
- Ability to work independently with high self-motivation
- Self-management and good team player
Quy mô:
>300 Nhân viên nhân viên
Địa điểm:
180 - 182 Lý Chính Thắng, P.9, Q.3, TP.HCM
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