• Service Helpdesk

  • Công ty TNHH IVS
  • Khu vực tuyển dụng: Cần Thơ
  • Mức lương:   7 triệu - 10 triệu
  • Lượt xem: 325 .   Ngày duyệt: 02/04/2021
    Hạn nộp hồ sơ: 15/05/2021   Đã hết hạn

Mức lương: 7 triệu - 10 triệu

Hình thức làm việc: Không cố định

Địa điểm làm việc: 180 - 182 Lý Chính Thắng, P.9, Q.3, TP.HCM

Số lượng: 2

Chức vụ: Nhân viên

Ngày đăng tuyển: 02/04/2021

Mô tả công việc

- Manage Service Desk Admin Team Dashboard
- Review new internal and external tickets and assign appropriately
- Review and action on your own pending tickets
- Review and action tickets updated by customer Review tickets not updated in ten (10) days and escalate internally/update as appropriate
- Review Development tickets, follow-up with the development team and update Due Date appropriately
- Follow up on requests pending customer feedbacks (SD – Bump, Chase, Solve)
- Send start and end outage notifications
- Address System Alerts
- Create new application users
- Manage Exception Dashboard
- Working time: 8 hours/day, 40 hours/week - Work shifts are arranged according to the suitability of the project and each member of the team

Quyền lợi được hưởng

- Salary according to staff capacity
- Basic salary increase one times /year, income levels increase according to productivity and experience of staff contributing reality to the project.
-Work expenses and housing assistance, telephone and foreign language and professional certificate grants
- Full insurance according to the law and other types of insurance on business trips
- Annual health check at prestigious clinic with high quality.
- Accident insurance 24/7
- skills and professional training courses for different team
- Participating in English and Japanese language classes
- Opportunity onsite Japan & Southeast Asia countries are long-term or short-term (from 1 week to several years).
- Birthday, Mid-Autumn Festival, March 8th , October 20th , New Year gifts for employees
- Company Trip at the 4, 5 star resort.
- Many team building programs, extracurricular clubs and volunteer activities
- Participate in major company events such as Company Birthday, Year End Party.
- Support for staff in difficult circumstances

Yêu cầu công việc

- Good in english
- Ability to work independently with high self-motivation
- Self-management and good team player
  • Yêu cầu giới tính
    Không yêu cầu
  • Bằng cấp
    Cao đẳng
  • Kinh nghiệm
    Không yêu cầu kinh nghiệm
  • Ngôn ngữ
    Không yêu cầu

Công việc khác từ công ty

12 triệu - 15 triệu 31/05/2021
Hà Nội

Việc làm theo tiêu chí

Tìm kiếm nâng cao