Connection Analyst

- Answer support phone lines and emails
- Resolve technical issue/errors related to DiCentral web services
- Train customers to use their DiCentral web account
- Track support inquires through the support CRM ensuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Any other duties as assigned by supervisor

1. Compensation
- We strictly follow all Government's labour policies to provide the best environment for employees. Beside 14 days as annual leave, we also celebrate Thanks Giving, Christmas, New Year with full paid, 13th month salary and loyalty bonus.
2. Training
- Training is a must-have part at DiCentral Vietnam, we not only offer on the job but also external training, soft skills (PMBok, BABok, ISTQB, English, Microsoft Certificate …) as we expect you will always achieve good result when working with both Vietnamese and foreign clients.
3. Health Care
- We provide social insurance, health insurance & unemployment insurance as stipulated by Vietnam Labor Law for all Vietnamese members. In addition, we provide health & accident insurance for all employees & employee's relatives. In addition, we provide annual health checkups, health talks, health & wellness newsletter,...
4. Entertainment:
- Clubs: Football, Ping Pong, Gym …
5. Traveling
- As we have customer oversea so opportunities to go on business trips overseas traveling abroad is a must (USA, Canada…)
6. Team Activities:
- Travel, teambuilding every year

- Experience in Customer Service, Technical Support or related field preferred
- Must be customer-service oriented; Actively look for ways to help people
- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
- Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
- Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
- Efficient able to handle and resolve client issues quickly and accurately
- Ability to work in a dynamic and fast-paced environment
- Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.

139 Pasteur, Phường 6, Quận 3