Customer Service Cum Operation Manager

• Build & maintain a strong commercial relationship with customers & business partners
• Handle sales enquires and prepare sales quotation
• Lead sales order processing
• Provide daily good customer supports to customers
• Responsible for order processing: quotations, receipt of order, order entry, shipment and delivery or order and resolution of return requests and quality issues
• Participates in technical and commercial meetings when required
Operation (40%)
• Co-ordinate with sales; warehouse & delivery team to support customers’ requirements.
• Provide inside sales support to outdoor sales team
• Liaison with supplier vendors (local & overseas) for goods importation & clearance.
• Co-ordinate with suppliers for queries about lead-time, demands and shipments
• Participate in building and formalizing company operation procedures

• Salary & bonus: Negotiable (based on experience and qualification)
• Insurance coverage: as per Vietnam labor laws
• 12 days annual leave
• Product and Customer service training (in Vietnam/ overseas) as per company policy.
• Contract type: Permanent
• This position is to report to the Sales Manager/ Director.

• 1-2 years of experience in customer service/ marketing/ supply chain operation…
• Bachelor degree in business/commercial, or similar level obtained by experience.
• Fluent in Microsoft Office (Excel, Word, Outlook and Power Point)
• Fluent in English
• Soft skills: Customer service skills, Interpersonal & Negotiation skills, Strong problem solving skills
• Knowledge about Incoterms; Import- Export process is a Plus.
• Character: positive thinking, detail-oriented, fast learner; Independent & Team-player.

Số 18, Ngõ 445/50, Lạc Long Quân, Tây Hồ, Hà Nội