Field Service Engineer

- Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Provides basic servicing, testing, and maintenance of Varian Medical Systems (VMS) equipment according to instructions and company guidelines to ensure that customers’ equipment operates efficiently at all times. Works under direct supervision.
- Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
- Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.
- Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties.
- Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products.
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
- Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Bonus, Medical insurance, all benefits according to Viet Nam labor law

- Knowledge of and professional experience with electronic and electro-mechanical engineering, testing
equipment used for verification, checkout and calibration of electronic equipment.
- Fresh graduate in Electronic or Biomedical Engineering is welcome
- Knowledge of and experience with Nuclear Engineering
- Knowledge of and professional technical experience with micro-computers/PC based systems
- Customer focused attitude
- Articulate and skilled in interpersonal communication
- Fluency in the local language and in English, both written and spoken

Other Desired Skills and Knowledge

- Basic computer usage and debugging skills
- Fundamental knowledge of networks and networking techniques
- Basic understanding of imaging systems

Experience Level with Business Tools

- Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with SAP or equivalent ERP product and productivity software desired.

Nộp CV tại timviec.com.vn để được hẹn lịch phỏng vấn sớm nhất.

Lầu 7, Tòa nhà Melinh Point, số 2 Ngô Đức Kế, P. Bến Nghé, Q. 1