Mô tả công việc

- Receive requests and feedback from customers via phone, email, or other online chat channels,... about the company's services.
- Consulting, quotes, ticket conditions, airline regulations, Visa, Tour, Hotel, car, train,… for customers.
- Making reservations and issuing air tickets through online platforms. Follow up bookings, process and support online ticket bookings.
- Handle customer requests related to booking & support services such as: reschedule requests, refund requests, add-on requests, check-in online, meal reservation, luggage, Visa, Tour, Hotel, ect.
- Learn and operate a computerized reservations system.
- Complete daily reports and other assigned duties. Manage assigned customer list.

Quyền lợi được hưởng

- Salary: Range (8M-15M) + Bonus (Depending on capacity)
- Full benefits according to regulations (Social Insurance, Health Insurance, Holidays, Lunar New Year, ....)
- Supplied with full working equipment.
- Probation from 1-2 months (Depending on capacity)
- Bonus for diligence, 13th month salary,...

Yêu cầu công việc

- Diploma’s degree in business administration, English, tourism, culture, hotel management,…
- At least 06 months as a Ticketing Staff or experience in Travel/ Visa/ Hotel/ Tour... is a plus.
- Proficient of Airline Reservations: GDS (Galileo, Abacus, Amadeus, Sabre,...), Platform Portals (IAG, Tripstack, Farelogix, Agentconectbiz, .... etc) and the LCC website/app.
- Understanding of passport and visa processing, Tour, booking hotel,... is a plus.
- Quick learner, willing to practice and be trained.
- Being patient, attentive to detail, and responsible. Calmness, ability to find solutions, even when busy and/or under stress.
- Strong communication skills – verbal, written and active listening. Fluency in English and Vietnamese.
- Customer service experience is preferred but not required.
- Computer literacy with fast and accurate data entry skills, attention to detail.

Yêu cầu hồ sơ

- Expected join date: asap or negotiable
- Should you be interested in this position, kindly send your profile and cover letter to email: [email protected]