Hạn nộp hồ sơ: 30/09/2022 
Ngày đăng
23/09/2022
Số lượng tuyển
2
Chức vụ
Nhân viên
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu giới tính
Không yêu cầu
Kinh nghiệm
Dưới 1 năm
Bằng cấp
Cử nhân
Ngôn ngữ
Tiếng Anh
Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Mô tả công việc
- Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media
- Consult properly about courses to students and ensure efficient conversion rate as targeted.
- Process customer’s re-enrollment and requests
- Regularly monitor student progress
- Ensure Center’s re-enrollment rate as Line Manager requires
- Keep records of customer interactions and transactions, maintain customer databases
- Weekly report to managers or urgent information if necessary
- Conduct monthly reports and provide feedback on the efficiency of the customer service process
- Consult properly about courses to students and ensure efficient conversion rate as targeted.
- Process customer’s re-enrollment and requests
- Regularly monitor student progress
- Ensure Center’s re-enrollment rate as Line Manager requires
- Keep records of customer interactions and transactions, maintain customer databases
- Weekly report to managers or urgent information if necessary
- Conduct monthly reports and provide feedback on the efficiency of the customer service process
Quyền lợi được hưởng
- Excellent personal growth followed your orientation
- International and professional working environment
- KPI Bonus and Incentives
- Friendly, dynamic teammates
- Competitive salary
- Opportunity to get full-time position after probation period
- International and professional working environment
- KPI Bonus and Incentives
- Friendly, dynamic teammates
- Competitive salary
- Opportunity to get full-time position after probation period
Yêu cầu công việc
- Have good verbal and non-verbal communication skills, both in English and Vietnamese. Another language is a plus.
- Bachelor’s degree
- At least 1-year experience in service quality and customer care
- Good communication and problem-solving skill
- Be able to work in a team
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Bachelor’s degree
- At least 1-year experience in service quality and customer care
- Good communication and problem-solving skill
- Be able to work in a team
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
Yêu cầu hồ sơ
- CV or cover letter
Địa điểm làm việc
Tầng trệt, 218 Nguyễn Văn Hưởng, Thảo Điền, TP. Thủ Đức, TP.HCM
Từ khóa
CÔNG TY TNHH NHM VIỆT NAM
Địa chỉ:
Tầng trệt, 218 Nguyễn Văn Hưởng, Thảo Điền, TP. Thủ Đức, TP.HCM
Quy mô:
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