Tuyển dụng Nhân Viên Dịch Vụ Khách Hàng (Customer Service Officer) tại Công ty Cổ phần Inecso Việt Nam mã số 26598

Nhân Viên Dịch Vụ Khách Hàng (Customer Service Officer)
Công ty Cổ phần Inecso Việt Nam
Khu vực tuyển dụng: Hà Nội
Mức lương: 7 triệu - 10 triệu
Lượt xem: 451 . Ngày duyệt: 22/02/2021
Hạn nộp hồ sơ: 01/03/2021 Đã hết hạn

Gửi tôi việc làm tương tự

Mức lương: 7 triệu - 10 triệu

Hình thức làm việc: Toàn thời gian cố định

Địa điểm làm việc: 36 Giang Văn Minh, Ba Đình, Hà Nội

Số lượng: 1

Chức vụ: Nhân viên

Ngày đăng tuyển: 22/02/2021

Ngành nghề: Kinh doanh

Mô tả công việc

-Managing customers' queries on email channels; social media; payment portals; phone relating to orders placement, products, payments, fulfillment & logistic.
-Knowing in-depth of the company's products including products' features, materials; different platforms' T&C, policies; the company's operation and procedure of fulfillment, and logistics; to answer customers' questions correctly.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Coordinating with other Departments to resolve any issues that occurred with order placement to maintain quality of service and keep the products & services timely delivered to the customer as promised in Terms & Conditions, Privacy Policy & other Policies.
-Pro-actively contact customers who dispute charges regarding their orders, resolving disputed cases on Payment Portals before due dates to ensure revenue conservation and reverse held revenue on relevant orders.
-Follow the Company's communication and operation procedures, guidelines and policies
-Reporting directly to the CSM on any timed basics

Quyền lợi được hưởng

-Salary from 7 millions
-Flexible working hours from Monday to Friday
-Monthly teambuilding activities, yearly trip based on performance
-Young, dynamic, fun working environment
-Opportunities to attend Customer Service Training and other Cross-training programs
-Other benefits as Vietnam's Labor Law

Yêu cầu công việc

-Have experience as Customer Service or similar role at least 6 months
-Effective skills in English: Email Writing, Speaking, General Communication
-Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
-Other: Negotiation, Time Management, Team work
-Certification: Bachelor Degree
-Characters: Honest, agile, thoughtful, detail-oriented