Service Helpdesk

- Manage Service Desk Admin Team Dashboard
- Review new internal and external tickets and assign appropriately
- Review and action on your own pending tickets
- Review and action tickets updated by customer Review tickets not updated in ten (10) days and escalate internally/update as appropriate
- Review Development tickets, follow-up with the development team and update Due Date appropriately
- Follow up on requests pending customer feedbacks (SD – Bump, Chase, Solve)
- Send start and end outage notifications
- Address System Alerts
- Create new application users
- Manage Exception Dashboard
- Working time: 8 hours/day, 40 hours/week - Work shifts are arranged according to the suitability of the project and each member of the team

- Salary according to staff capacity
- Basic salary increase one times /year, income levels increase according to productivity and experience of staff contributing reality to the project.
-Work expenses and housing assistance, telephone and foreign language and professional certificate grants
- Full insurance according to the law and other types of insurance on business trips
- Annual health check at prestigious clinic with high quality.
- Accident insurance 24/7
- skills and professional training courses for different team
- Participating in English and Japanese language classes
- Opportunity onsite Japan & Southeast Asia countries are long-term or short-term (from 1 week to several years).
- Birthday, Mid-Autumn Festival, March 8th , October 20th , New Year gifts for employees
- Company Trip at the 4, 5 star resort.
- Many team building programs, extracurricular clubs and volunteer activities
- Participate in major company events such as Company Birthday, Year End Party.
- Support for staff in difficult circumstances

- Good in english
- Ability to work independently with high self-motivation
- Self-management and good team player