CÔNG TY CỔ PHẦN RELIA VIỆT NAM
Team leader Customer service inbound (call/chat)
Hạn nộp hồ sơ: 11/04/2020 
Lượt xem: 1,755, Ngày duyệt: 03/03/2020
Ngày đăng
03/03/2020
Số lượng tuyển
2
Chức vụ
Trưởng nhóm
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu giới tính
Không yêu cầu
Kinh nghiệm
1 năm
Bằng cấp
Cao đẳng
Ngôn ngữ
Tiếng Anh
Ngành nghề
Kinh doanh
- Tư vấn/ Chăm sóc khách hàng
Mô tả công việc
- Monitoring and evaluating employees' work
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about engineering, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Ability to do multitasks and highly adapt to constantly changing environment
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Communicate well, handle many tasks at the same time and know the time
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about engineering, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Ability to do multitasks and highly adapt to constantly changing environment
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Communicate well, handle many tasks at the same time and know the time
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD
Quyền lợi được hưởng
- Salary 15Mil - 20Mil
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
- Annual leave 18 day
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
- Annual leave 18 day
Yêu cầu công việc
- At least 01 year experience as IB TL (directly manage a team), esp. Chat channel
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities
Yêu cầu hồ sơ
Nộp CV tại timviec.com.vn để được hẹn lịch phỏng vấn sớm nhất.
Địa điểm làm việc
Tòa nhà Tân Tùng Dương, 222 - 226 Hoàng Hoa Thám, P. 12, Q. Tân Bình, TP. Hồ Chí Minh
CÔNG TY CỔ PHẦN RELIA VIỆT NAM
Địa chỉ:
Tòa nhà Tân Tùng Dương, 222 - 226 Hoàng Hoa Thám, P. 12, Q. Tân Bình, TP. Hồ Chí Minh
Quy mô:
500-900 nhân viên
Việc làm hot
Chuyên Viên Kinh Doanh Xăng Dầu - Lương 15 - 25 Triệu/ Tháng
15 triệu - 20 triệu
Hồ Chí Minh
Còn 5 ngày
Việc làm theo tiêu chí
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