Tuyển dụng Team leader Customer service inbound (call/chat) tại CÔNG TY CỔ PHẦN RELIA VIỆT NAM mã số 9376

Mức lương: 12 triệu - 15 triệu

Hình thức làm việc: Toàn thời gian cố định

Địa điểm làm việc: Tòa nhà Tân Tùng Dương, 222 - 226 Hoàng Hoa Thám, P. 12, Q. Tân Bình, TP. Hồ Chí Minh

Số lượng: 2

Chức vụ: Trưởng nhóm

Ngày đăng tuyển: 03/03/2020

Ngành nghề: Kinh doanh Tư vấn/ Chăm sóc khách hàng

Mô tả công việc

- Monitoring and evaluating employees' work
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about engineering, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Ability to do multitasks and highly adapt to constantly changing environment
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Communicate well, handle many tasks at the same time and know the time
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD

Quyền lợi được hưởng

- Salary 15Mil - 20Mil
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
- Annual leave 18 day

Yêu cầu công việc

- At least 01 year experience as IB TL (directly manage a team), esp. Chat channel
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities