B2B Operations Executive

About the job
Our team is seeking an experienced individual who will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow-through for account sustainability.

The role plays an important role in Account Management and is pivotal to ensure excellent customer service is rendered to our distributing partners.

Job Responsibilities
Operations
• Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate
• Assist in B2B Sales Operations which may include booking fulfilment, invoicing, and settlement
• Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
• May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services
Planning
• Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
• Preparing insights for Operational Enhancement

Compensations and Benefits
• Competitive salary
• 100% full salary during 2-month probation
• Social contribution with 100% full salary
• Premium healthcare from Bao Viet
• 12 annual paid leaves + 3 travel paid leaves
• MacBook provided for work
• Parking fee covered by the company
• Free pantry for personnel
• Special tariff for personnel when purchasing KKday products
• Chill Chill Friday bonding activities

Requirements
• Diploma/ Undergraduate Degree
• At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred.
• Fresh Graduates are welcome to apply.
• Highly effective communication and influencing skills in spoken Vietnamese, English and Mandarin are a plus.
• Highly effective communication and influencing skills in written Vietnamese.
• Demonstrated independence and ability to spearhead initiatives
• Strong analytical, written, and verbal communication skills
• Confident, self-motivated and global-oriented
• Globally-minded and comfortable working with people from different cultural backgrounds
• Have a passion for Travel.
• Shift Rotation Basis (2 shifts daily - Morning and Afternoon) and willing to work on Weekend & Public Holidays
• Morning shift starts from 06:00 - 15:00 (included break time) - Expected to arrive at the office around 12:00
• Afternoon shift starts from 13:00 - 22:00 (included break time) - Expected to remain in the office until approximately 18:00

CV in English

Tầng 10 tòa nhà VIETBANK OFFICE, số 70-72 Bà Triệu, Phường Hàng Bài, Quận Hoàn Kiếm, Thành phố Hà Nội, Việt Nam