Customer Service Staff

• Searching and dealing with the vendors (service providers) such as shipping lines, airlines, trucking companies and customs brokers…etc.
• Supporting sales team to find the optimal package and buying rates for all the services which the clients demand.
• Supporting to the sales to make the quotations and submit them to customers directly or indirectly.
• End to end follow-up the shipment status and update the needful to the customers and the vendors.
• Inputting the buying costs and the selling rates in the system, as per the sales’ information.
• Contacting the oversea agents to figure out the solution as per the customers’ request, at the origins for the import shipment and the destination for the export shipment.
• Collecting/ issuing the invoices, debit notes, SOA from/ to the concern parties such as the service providers, agents, clients…etc, to complete the receipt and payment processes.
• The internal coordination with all departments and branch offices is also essential, other tasks as the assignment, case by case.

• Competitive salary and performance-based incentives.
• Compulsory social insurance according to labor law.
• Opportunities for career growth and professional development.
• Comprehensive training and support from an experienced team.
• A collaborative and innovative work environment.

• Graduated from college/university specializing in shipping line Import-Export, Foreign Trade, Logistics and Business Administration or related field.
• Experience is not a must, since on-the-job training will be offered.
• Proficiency in English and Chinese (HSK4 or higher) with good writing skills and typing emails.
• Good at computer skills: Outlook, Word, Excel,…
• Ability to work independently and have spirit of teamwork and multitasking.
• Thoughtful, honest, dynamic, good communication.

15 Trần Bạch Đằng, P.Thủ Thiêm, TP.Thủ Đức, TP.HCM