Công ty CP MoCap Việt Nam
Customer Service Team Leader (Outbound, Inbound)
Hạn nộp hồ sơ: 30/05/2020 
Lượt xem: 1,341, Ngày duyệt: 01/05/2020
Ngày đăng
30/04/2020
Số lượng tuyển
4
Chức vụ
Trưởng nhóm
Hình thức làm việc
Hợp đồng
Yêu cầu giới tính
Không yêu cầu
Kinh nghiệm
1 năm
Bằng cấp
Cao đẳng
Ngôn ngữ
Tiếng Anh
Ngành nghề
Kinh doanh
- Tư vấn/ Chăm sóc khách hàng
- Quản lý điều hành
Mô tả công việc
- Monitoring and evaluating employees' work
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about technical, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Ability to do multitasks and highly adapt to constantly changing environment
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about technical, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Ability to do multitasks and highly adapt to constantly changing environment
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD
Quyền lợi được hưởng
- Salary 12Mil - 18Mil
- Annual leave 18 days
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
- Annual leave 18 days
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
Yêu cầu công việc
- At least 01 year experience as outbound/inbound Team Leader (directly manage a team).
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities
Yêu cầu hồ sơ
CV
Địa điểm làm việc
222 Hoàng Hoa Thám, P. 12, Q. Tân Bình, TP. Hồ Chí Minh
Công ty CP MoCap Việt Nam
Địa chỉ:
222 Hoàng Hoa Thám, P. 12, Q. Tân Bình, TP. Hồ Chí Minh
Quy mô:
500-1000 nhân viên nhân viên
Việc làm hot
Chuyên Viên Kinh Doanh Xăng Dầu - Lương 15 - 25 Triệu/ Tháng
15 triệu - 20 triệu
Hồ Chí Minh
Còn 5 ngày
Việc làm theo tiêu chí
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