Nhân Viên Chăm Sóc Khách Hàng

- Support in answering client queries about product specifications and uses via Facebook and Zalo.
- Resolving phone, walk-in, mail, and email customer inquiries.
- Identifying customer needs, handling their claims about the loss or damage during the transportation.
- Forwarding and transferring inquiries to relevant individuals and departments in order to solve customer's concern.
- Ensure that all data are inputted in ERP and are up to date for customers to track.
- Develop and maintain good relationships with clients and turn them into long-term partnerships.
- Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.
- Follow up with your clients to understand and meet their needs.

- Genkin offers a high and competitive salary, up to 10,000,000 vnd for CSA positions.
- Performance-based KPI bonuses.
- Genkin has an awesome and inspiring work environment and business culture.
- Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.
- Convenient working location, at the center of District 7.
- Genkin provides our employees with high-quality equipment from Apple, Dell
- We are dedicated to offering unlimited growth opportunities.
- International business travel: Have opportunities to apply for citizenship, travel overseas and work in Japan.
- Legality: Genkin ensures that our employment contracts are transparent, and your health care benefits will be fully provided.

- Bachelor degree in all related fields.
- Proven experience in customer service position
- Strong communication & negotiation skills.
- Strong problem-solving skills and relationship management.