Mô tả công việc

• Greet and welcome guests in a friendly and professional manner when they arrive.
• Provide guest information about hotel facilities, programs and other services and doing show rounds.
• Supervise and take care VIP guests during their staying at the Hotel.
• Handle all guest inquiries and requests in a professional and courteous manner.
• Recognise the customer's circumstance and offer the best remedy.
• Ensure that all guests have a positive experience at the hotel.
• Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.
• Provide services and remedies that will improve client satisfaction.
• Work in conjunction with your coworkers, supervisors, and other departments as necessary.
• Sell and upsell hotel services and additional services to guests including: room reservations, entertainment bookings, foods and drinks, tours, transportation services, conventions.
• Support the front desk to perform check – in and check – out procedures when necessary

Quyền lợi được hưởng

• A competitive salary and bonus
• A fun and dynamic work environment
• A chance to work with a diverse and multicultural team
• A opportunity to learn and grow in the hospitality industry
• A generous benefits package, including health insurance, meal allowance, uniform, etc.

Yêu cầu công việc

• English Competency
• Communication abilities
• A bachelor's degree in hospitality management or another related discipline
• Professional certification in hotel management may be preferred
• Working experience in hotel environment as a Guest Relations Officer or other related positions or
• Working experience in service environment
• Familiarity with hospital industry standards
• Trustworthy, reliable and teamwork spirit
• Customer oriented and professional attitude
• Outgoing personality
• Outstanding verbal and written communication abilities
• Excellent organizational and time – management skill
• Ability of problem - solving in a timely and effective manner
• Critical thinking
• Compassion
Technical competencies
• Proficiency with computer and relevant software programs
Leadership competencies
• Interpersonal skills is essential
• Good management skills is a plus