Mô tả công việc

We are hiring a dedicated Customer Support Representative to assist our customers with their inquiries, resolve issues, and provide exceptional customer service.

Quyền lợi được hưởng

Fixed salary: 12,000,000 VND - 15,000,000 VND (Offer during interview, probationary period, receive 100% salary)
Total income: 15 - 30 million/month
Diligence bonus
Gasoline and phone allowance
Commission/revenue %
Monthly, quarterly and annual target bonus
Lunch support
Holiday bonus, year-end bonus, competition bonus...
Consider promotion, salary increase once a year
Friendly superiors, ready to listen and accompany to help improve capacity.
Professional, dynamic, fair and clear working environment.
Annual vacation and travel regime.
Social insurance and health insurance regime according to state regulations
Vacation: 12 days/year
Parking: Free

Yêu cầu công việc

Respond to customer queries via phone, email, and live chat.
Troubleshoot and resolve technical issues for customers.
Ensure customer satisfaction and build long-term relationships.
Maintain a knowledge base of products and services.
Provide feedback to the management team on customer issues and improvements.

Yêu cầu hồ sơ

High school diploma or equivalent; Bachelor's degree is a plus.
1+ years of experience in customer support or service.
Excellent communication skills in English and Vietnamese.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment.