Junior Customer Service Officer

As a customer service officer, you will fully support the sales team in the sales administration aspect as required. The sales team fronts all direct engagements with the company’s clients and you will often be the main contact point on administrative and follow-up matters. The tasks assigned will develop and cultivate some technical understanding of sales processes and some elements of customer negotiation. While you will be not required to make major negotiation decisions, the company encourages each employee to grow in his or her role and try new role(s) at a comfortable pace.
Your key responsibilities include:
- Assignment as the main contact point on sales administration matters with customers
- Device registration, verification work of assets and liaison with international Registries
- Clarify discrepancies in client’s documentation and ensure full compliance
- Maintain the database of secured contracts, ensuring it is consistently updated
- Engage with customers and request for follow-up information as necessary
- Verify invoices, track payment schedules
- Attend to customer enquiries and resolve them with initiative
- This role is performed in a global setting. There will be elements of international exposure.
- Travel may be required in rare cases

- Performance Management – Assess based on the Company's Performance Management Plan annually;
- 18 days off in a calendar year;
- Performance review twice a year;
- Premium Healthcare;
- Great allowances (parking, birthday, happy hours, promotion…);
- Outing/team-building activities (company trip, sports club…);
- Monthly Gross Salary will be 100% for insurance and income tax purposes;
- Probation Period: Two (2) Months with 100% monthly gross salary;
- Other benefits as stated in Vietnamese Labor Law;
- Training opportunity: both technical and soft skills to develop your career path;

- At least 1 year relevant working experience in Customer Service duties (B2B will be preffered)
- Good command of English Language & Vietnamese Language
- Having good command of Chinese Language is a bonus
- All necessary in-house training, supervision and guidance will be provided for less experienced staff
- Skills/competencies & Preferred Characteristics
- Knowledge of Microsoft office applications (Excel, Word, Powerpoint)
- Flexibility to learn and adapt in a fast pace environment
- Strong conviction to deliver results and resolve matters
- Highly respects the ethos of teamwork and driven to work objectively as a member of the team
- Driven by good work ethics
- Strong experience and knowledge of the industry’s practices, document control, sales and customer relationship management is a bonus
- Willing to travel

Resume in English

458 Nguyễn Thị Minh Khai, phường Bàn Cờ, TPHCM